Refund & Return Policy

Last Updated: September 28, 2026

Our Commitment to You – Galaxy Mart

At Galaxy Mart, customer satisfaction is our top priority. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we will do our best to resolve the issue and ensure a positive shopping experience.

15-Day Easy Returns

We stand behind the quality of our products. If your purchase does not meet your expectations, you may request a return or exchange for eligible items within 15 days of delivery, provided they are in new, unused, and resalable condition and accompanied by valid proof of purchase.

Return Policy Highlights

• 20% Restocking Fee: A 20% restocking fee applies to non-defective returns. This fee does not apply to products with manufacturing defects or damage caused during transit.
• Product Condition: Returned items must be in their original, unused condition, free from scratches, stains, modifications, or other damage.
• Original Packaging: All returns must include the original packaging. Returns without original packaging may not qualify for a refund.
• Non-Returnable Items: Clearance products, final sale items, and products damaged through normal wear and tear after delivery are not eligible for returns.

Refund Policy

• Restocking Fee: Approved refunds for non-defective returns are subject to a 20% restocking fee.
• Non-Refundable Delivery Charges: Special delivery services, including freight carrier and white-glove delivery, are non-refundable once the service has been completed.
• Refund Method: Approved refunds will be issued using the original payment method.
• Refund Processing Time:
  • Within 3 business days: For approved refund-only requests that do not require an item return.
  • Within 7 business days: After returned items have been received at our warehouse.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider.

Damaged or Defective Items

Although we carefully inspect every order before dispatch, products may occasionally arrive damaged or defective.

To help us resolve such issues quickly, please follow these steps:

1. Inspect Upon Delivery: Check your order as soon as it arrives.
2. Report Within 48 Hours: Notify our support team of any damage or defects within 48 hours of delivery.
3. Check Before Storage: If you plan to store your items, such as during a renovation, inspect them before putting them into storage. The 48-hour reporting policy still applies.
4. Document the Damage: Accept the delivery where possible, note “Damaged Upon Arrival” on the delivery receipt, and take clear photos of the damaged product and its packaging.

Depending on the nature and extent of the issue, Galaxy Mart may offer a replacement, partial refund, or repair reimbursement.

How to Request a Return

To initiate a return or exchange, contact our support team using the contact form below or email us at info@galaxymart.com.pk

Once your request has been reviewed and approved, we will provide detailed return instructions, including the appropriate return address.

Valid Proof of Purchase

To process your return or refund request, please provide at least one valid form of purchase verification, such as:

• Your Galaxy Mart order number.
• Clear photos showing Galaxy Mart branding and the product label, where applicable.
• The email address used to place your order.
• Your payment transaction ID.

We may require additional information to verify your purchase. Returns and refunds cannot be processed without sufficient proof of purchase.

Order Changes and Cancellations

• Before Shipment: You may request changes to or cancellation of your order before it has been shipped, at no additional charge.
• After Shipment: If you request cancellation after your order has been shipped, a 20% restocking fee will apply, subject to the return policy.
• Voucher Orders: If you cancel part of an order purchased using a voucher, the remaining items will retain their original discounted prices. However, the voucher will not be reissued.

Why Do We Charge a Restocking Fee?

Processing returns involves several operational steps, including product inspection, repackaging, handling, and inventory restocking. Some returned products may also require additional preparation before they can be resold.

Our 20% restocking fee helps cover these operational costs and allows us to maintain consistent product pricing and service quality for all customers.

Contact Us

If you have any questions about our return, refund, or cancellation policy, please contact our customer support team.

Email: info@galaxymart.com.pk

Our team will be happy to assist you with your concerns and guide you through the return or refund process.