At Galaxy Mart, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request an exchange under the following conditions.
Eligibility for Exchange
- Items must be unused, in their original packaging, and in the same condition as when they were delivered.
- Custom-made or personalized products are not eligible for exchange unless they arrive damaged or defective.
- Exchange requests must be submitted within 7 days of receiving your order.
Non-Exchangeable Items
- Customized, personalized, or engraved products.
- Items damaged due to misuse, negligence, or normal wear and tear.
- Clearance or discounted items.
Exchange Process
- 1. Contact Us: Email us at info@galaxymart.com.pk with your order details and the reason for your exchange request.
- 2. Get Approval: Once your request is approved, we will provide an exchange reference number along with detailed return instructions.
- 3. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or was delivered incorrectly.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please report the issue within 48 hours of delivery and provide clear photographs as proof.
After reviewing your request, Galaxy Mart will arrange a replacement at no additional cost for eligible claims.
For more information about delivery, please visit our Delivery Policy.
Contact Us
For exchange requests or further assistance, please contact our support team.
Email: info@galaxymart.com.pk
Website: galaxymart.com.pk
We’re always happy to help make your shopping experience with Galaxy Mart a positive one.
